Freight Forwarding Tracking Solutions

The Freight Forwarding software used by R W Freight Services to operate International Forwarding services includes flexible solutions to keep customers updated with consignment status information.

Colin Webb, Sales Director of R W Freight Services, explains how:

Actually moving the goods is often easier than ensuring that shipper and consignee can access status information in a way that suits them.

R W Freight offers two different methods; their customers can obtain information about the status of their shipments either by using the internet to access the information, or by an automatically-generated message sent by the system when a consignment reaches pre-determined statuses.

Web Track is an internet track and trace facility. Using a login-ID and password, users can track the progress of their consignments via a web interface.

With 'Webtrack', customers select their search criteria, and produce a list of their consignments which conform to these criteria. They are also able to see additional information which has been loaded by the Operations Department.

The Web Track system can output as either a webpage (HTML) or as a CSV file that can load directly into Microsoft Excel, provided that Excel is installed on your system.

While some clients value this level of detail, some are unlikely to have the time to make these interventions. For these customers, the system can automatically generate a message informing interested parties of the status of the consignment.

The benefits of this feature:

• The message can be individually tailored to specific customer requirements in both appearance and content
• Flexibility - the message can be sent to two different locations and up to four named contacts
• It is fully automatic - no operator intervention is required once the facility has been set up
• Message can be sent by email or fax
• Information can be easily disseminated within the customer and / or his overseas clients' organisation
• It improves buyer/seller communication

ForwardOffice Freight Forwarding software and WebTrack are provided by Forward Computers Ltd www.forward-comp.co.uk